Return and refund policy

Return rules summary

• Returns accepted for 14 days

• Customer provides return shipping

• 10% restocking fee

• No final sale items

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 14 days of receipt, provided the following conditions are met:

1. Product Condition: The product must be in its original, undamaged condition, with all included accessories, packaging, and documentation.
2. Purchase Source: The product must have been purchased directly from our official website. Items purchased through third-party retailers should be returned to the respective retailer.
3. Non-Eligible Items: Certain items are not eligible for return, including:
   • Final sale or clearance products.
   • Personalized or customized items.
   • Gift cards.

Initiating a Return

To initiate a return:

1. Visit the Support Page: Navigate to the Support page on our website.
2. Create a Support Ticket: Select "SSUPD.CO Order" and fill out the ticket with the required details.
3. Receive Instructions: Our support team will review your request and provide detailed instructions for returning the item.

Return Process

1. Prepare the Product: Ensure all accessories, components, and original packaging are included.
2. Ship the Product: Customers are responsible for selecting a shipping carrier of their choice and covering the return shipping costs.
3. Inspection and Refund: Once the return is received and inspected, we will process a refund to the original payment method within 7-15 business days.

Refund Details

• Shipping and Handling Fees: Original shipping fees are non-refundable.
• Restocking Fees: A 10% restocking fee may apply for returns initiated after 30 days of receipt.
• Refund for Bundles: If part of a bundled purchase is returned, the bundle discount may be deducted from the refund.

Exchanges

Exchanges are processed as separate transactions. Initiate a return for the original product and place a new order for the desired item.

Damaged or Defective Items

If your product arrives damaged or defective:

1. Visit the Support page on our website.
2. Create a Support Ticket by selecting "SSUPD.CO Order" and filling out the ticket with the required details.
3. Provide photos or videos of the damage/defect for verification.
4. We will arrange for a replacement or repair under warranty, as applicable.

Cancellations

Orders can be canceled prior to shipping by contacting our Customer Service team. Once an order ships, it must be processed as a return.

International Returns

For international orders, customers are responsible for return shipping, duties, and taxes. Contact Customer Service for further assistance.

Contact Information

If you have any questions or require assistance with returns or refunds, please visit the Support page on our website and create a support ticket.

This policy is subject to change at our discretion and in accordance with applicable laws.